Easy, Safe and Guaranteed Secure Payment Methods
- We Only Accept Visa, Master Card, Discover and American Express Issued by a US Bank.
- Vacdepot Secure Order Guarantee covers up to $50 of unauthorized charges.
- Vacdepot does not accept checks, PO's, Money orders, COD's or non-USA charge cards.
- Vacdepots does not sell, give, trade or rent your personal information to anyone, ever.
- Thank you for choosing Vacdepot, a family owned and operated company. We appreciate your business!
Most Orders Ship in One Business Day.
All of the items for order from the Vacdepot website are shipped directly from our fully stocked warehouse in Texas. Equipment & large orders are shipped via UPS ground service. Smaller items may ship via USPS Priority Mail at Vacdepot's discretion. Sales & Delivery only within USA lower 48. Vacdepot ships most orders in one business day. Some products may be shipped in as little as 1 hour and others may require up to 48 hours. Most stocked items ordered online Tuesday through Friday will ship the following business day. Phone orders require more time to process and shipping may require two or more business days. Expedited shipping is not available for any order.
A minimum product total of $9.99 is required to order from Vacdepot. Shipping cost for all orders is determined at checkout. All order totals over $300 receive free shipping. Vacdepot does not charge packing or boxing fees. We may at times supplement, augment or replace factory packaging to ensure safe delivery of products at no charge to you. Your credit card will be authorized when you place an order on-line or by phone and when your item is released from our warehouse in transit to you the authorization will be converted to a credit card charge.
UPS time in transit is 2 - 5 business days for most orders depending on final delivery location. Out of stock dates posted on the website are estimates only. If Vacdepot can not deliver an in-stock order within 14 days we will contact you. If we are unable to fill your order for any reason within 21 days from the date of purchase the order will be placed on hold and you will be contacted when the product arrives to confirm the order before shipment. Your credit card will not be charged until your order is shipped to you, this includes backordered items.
Satisfaction Guarantee & 30 Day Return Privilege
Call or email to request an Return Materials Authorization (RMA) number for your return. Returns items eligible for a refund must be shipped postage paid to arrive at Vacdepot within 30 days of receipt. A 10% restocking fee will apply to all returns. Products returned used or otherwise determined by Vacdepot to be not resellable as new will incur a 25% restock fee. Damaged, abused or dirty returned items will have a higher restocking fee applied. Vacuum filters, vacuum bags, special orders, open-box buys, electric repair parts and shipping fees (invoiced or not) are non-returnable, non-refundable. Partial kit or bundle items may not be returned. Items returned damaged are ineligible for refund.
Product Warranty & Service
All items offered by Vacdepot include a guarantee. Closeout, Open-Box Buys and Special Order items may carry their own guarantee - see the item's detail for complete guarantee. Most products include a manufacturers warranty, see the item overview for details. Vacdepot maintains a complete service facility staffed with factory trained service technicians for both warranty and out-of-warranty service. Contact us with your service needs, check our repair rates and request an Service Return Authorization number for your service item.
Shipping Damage & Non-operable Units
Vacdepot will repair or replace free of charge an item delivered with damage or inoperable. Inspect your order carefully upon arrival and notify us via phone or email within 5 calender days of any damage, inoperability or shipping discrepancy. Failure to notify us within 5 calendar days of shipping damage, functionally defective product or order discrepancy will indicate your acceptance of the order as complete and satisfactory. All orders are shipped insured. If your order is damaged in transit contact Vacdepot customer service department. Damaged or defective items will be replaced or repaired at Vacdepot's discretion. Cosmetic blemishes or imperfections, finish changes from normal shipment/handling or dents/dings that do not effect operation, performance or use of the products are not eligible for exchange. If you request a refund instead of no charge repair or replacement for damaged or defective items a 25% restocking fee will apply.
Address & Delivery
Shipping fees are non-refundable and are incurred once your order leaves the warehouse. Address changes to items already picked up by UPS are billed at $11.00 per package. If you need to change the delivery address of a package already in transit call Vacdepot Customer Service at 830-582-1739 with payment information for the UPS address correction fee. Packages returned by the carrier as undeliverable will be charged a 25% restocking fee.
Closeouts, Open-Box Buys & Special Orders
Due to their unique status and pricing our normal sales and return policy does not apply to items marked Open-Box Buys, Closeout or to special order items you request. Closeout items can be ordered online with regular products however they are non-returnable. Open-Box Buys and Special Order items can only be ordered by telephone and can not be ordered on-line. Our Open-Box/Closeout/Special Order sales policy ensures you will always purchase a working item, or the problem will be fixed.
Open-Box Buy items are tested and guaranteed fully functional. Any item that does not work correctly upon arrival is subject to repair, replacement or refund at our sole discretion providing vacdepot.com is notified of the defect within 5 calendar days of receipt. Open-Box Buys are listed only on the Open-Box Buys section of our website and are non-refundable. Each Open-Box Buy item will have the guarantee listed in the item's detail.
Closeout items are brand new products listed in the special CLOSEOUTS category along side of our regular offerings and are clearly marked as Closeout inventory. These items are factory new products with often very limited availability. Closeout products items are non-returnable, but are guaranteed to be fully functional. Closeout warranty may vary from its non-closeout counterpart - please check the item's description for warranty details. Closeout items may be purchased on-line however sales are first come, first served with no backorders.
Credit Card Address Verification Required
A credit card AVS (Address Verification System) match for the shipping address of an order is required before we release your order for shipment. Vacdepot will only ship to an address that is listed with your credit card company as either the main billing address or an authorized alternate delivery address.
To add an authorized alternate delivery address to your credit card you must call the customer service of your card issuer. Some credit card companies refer to this as "adding information to your notes". Credit card issuers do not charge for this service which prevents credit card fraud. If you are shipping to an address other than your main billing address, confirm with your credit card issuer the address is on file as an authorized alternate delivery address before you submit your order. Orders submitted without an AVS match will be delayed for manual verification or canceled after notification.
Secure Order Guarantee
We guarantee that your credit card information will be safe when you place an order on the Vacdepot website. Our Secure Order Guarantee means that you'll never have to pay any money related to unauthorized charges to your credit card account, if those charges result from a transaction at Vacdepot. You're always protected when you shop at Vacdepot. Since Vacdepot began offering its products on the Internet in 1995 there has never been a case of fraud reported by one of our customers as a result of credit card purchases made here. No customer of ours has ever lost any money due to fraud as a result of credit card purchases made from us. In addition we have not ever and will never sell, rent, give or trade your personal information to anyone. We hate spam too and will never send you unsolicited emails or allow any of our partners to do so.
Here's how the guarantee works: If you're ever a victim of credit card fraud, the Fair Credit Act limits your liability to no more than $50 from fraudulent charges to your account (some credit cards have $0 liability when shopping on-line). With the Vacdepot Secure Order Guarantee we will reimburse you for any amount up to $50 billed to you by your credit card company for unauthorized charges to your account, if those charges result from an order you've placed on the Vacdepot secure server. For this protection you must promptly notify your credit card company of any fraudulent charges and follow the procedures for doing so as outlined in your credit card agreement. Your credit card is safe at Vacdepot, guaranteed.
Partial Shipments & Charges
If the order total less the back ordered items cost is less than $150 then the entire shipment will be held until the back ordered item arrives and the shipment can be released complete. In-stock orders totaling over $150 will release immediately without the backordered item. If the backordered items price is greater than $100., the item will be sent when available with free shipping. Backordered items under priced less than $100 will not be shipped until you place another order.
To ensure you receive a backordered item priced less than $100 as soon as it becomes available you should order the backordered item separately on it's own order. You are only charged for an item when it ships from the warehouse to you. All items not available are removed from your invoice total if they are not shipped with your order.
To order on-line you browse to the item's detail and in the upper right hand corner of the webpage you can specify the quantity needed and adjust any options available then click on Add-To-Cart. On-line ordering is available 24 hours a day, seven days a week. Ordering on-line places information directly into our database and speeds order processing. On-line orders are secured through a GeoTrust (EquiFax) identity verified E-SSL server and is the most secure method of order.