Easy, Safe and Guaranteed Secure Payment Methods
- We Only Accept Visa, Master Card, Discover and American Express Issed by a US Bank.
- Vacdepot Secure Order Guarantee covers up to $50 of unauthorized charges.
- Vacdepot does not accept checks, PO's, Money orders, COD's or NON-US charge cards.
- Vacdepots does not sell, give, trade or rent your personal information to anyone, ever.
- Thank you for choosing Vacdepot, a family owned and operated company. We appreciate your business!
[Detail Version]
Most items ordered from Vacdepot are shipped directly from our fully stocked warehouse in Texas. A few special items may be drop shipped directly from the manufacturer and are so noted on the website. Equipment is shipped via UPS Ground to the lower 48 states and must be delivered to a street address. We do not sell or ship outside the contiguous 48 states. Sales & Delivery only within USA. Most in-stock orders are processed, filled and shipped the same day. Some products may be shipped in as little as 1 hour and others may require up to 48 hours.
All equipment orders are shipped by UPS and include carrier insurance. Some parts orders that weigh under 2 lbs. may be sent via USPS Priority service with delivery tracking at Vacdepot discretion. Vacdepot does not charge any packing or boxing fee. We may at times supplement, augment or replace factory packaging to ensure safe delivery of products at no charge. Your credit card will be authorized when you place an order on-line or by phone. Only when your item has been released from our warehouse and is in transit to you will the authorization will be converted to a credit card charge.
UPS time in transit is 2 - 7 business days (excludes holidays and weekends) depending on product and delivery location. If your selected item is indicated as non-stocking on the order form we may require an additional 2-4 days for order processing. If Vacdepot can not deliver an in-stock order within 14 days we will contact you. If we are unable to fill your order for any reason within 21 days from the date of purchase the order will be placed on hold and you will be contacted when the product arrives to confirm the order before shipment. Your credit card will not be charged until your order is shipped to you, this includes backordered items.
AVS Match Required
A credit card AVS (Address Verification System) match for the shipping address of an order is required before we release your order to UPS. Vacdepot will only ship to an address that is listed with your credit card company as the MAIN BILLING ADDRESS or listed as AUTHORIZED ALTERNATE SHIPPING ADDRESS. This must be a US street address, no PO boxes. If you are shipping to an address other than you main billing address, and you have not listed your shipping address with your credit card issuer as an AUTHORIZED ALTERNATE SHIPPING ADDRESS please do so before you submit your order on-line. To add an authorized alternate address to your credit card call the customer service phone number on the back of your credit card. Some credit card companies refer to this as "adding information to your notes". Credit card issuers do not charge for this service which prevents credit card fraud. If you need assistance with an AVS MATCH issue please call Vacdepot customer service at 888-822-8863. Orders submitted without an AVS match will be delayed or canceled after two email notices are sent to the orders email address.
Satisfaction Guarantee
30 Day Return Privilege
At Vacdepot we want you to be satisfied with your floor care purchase. If you are not happy with your selection you may return it to us within 30 days of receipt. There is no restocking fee for items returned unopened, unused and uninstalled. Returns of items with opened packaging will have a restocking fee applied, 10% for exchange with similar item or 20% for refund. Call or email to request an RMA (Return Materials Authorization) number to put on the box and ship the item(s) postage paid to arrive back at Vacdepot within 30 days of receipt. The original order's shipping cost, whether invoiced or not, is non-refundable and will be deducted from your return credit. If returning only part of an order only the shipping cost of that item's package will be deducted from the return credit. Shipping cost is the current UPS published rate or less and is determined solely by Vacdepot. Damaged, abused or dirty returned items will have a higher restocking fee applied. Vacuum filters, vacuum bags, CVS tubing, special orders, Open-Box Buys and shipping fees (invoiced or not) are non-returnable, non-refundable. Partial items may not be returned. Kits, sets, assemblies or bundles must be returned in the complete and new condition. Items returned damaged will be charged an appropriate repair fee.
Product Warranty & Service
After the 30 day return privilege has expired new items will be covered by the manufacturers warranty. Closeout, Open-Box Buys and Special Order items may carry their own warranty - see the item's detail for specific warranty details. A list of manufacturer contacts is included with each invoice from Vacdepot. A copy of your invoice is also available by calling or emailing our customer service department for your warranty proof of purchase. Vacdepot also maintains a complete service facility staffed with professional factory trained service technicians. You may elect to service your products with the local repair center or send your products during or after warranty to Vacdepot for fast, reliable service. Give us a call with your service needs, check our repair rates and request an RMA number for your item. Returns without a valid RMA number will be returned to you.
Shipping Damage & Non-operable Units
Vacdepot will repair or replace free of charge an item delivered with damage or inoperable. Inspect your order carefully upon arrival and notify us via phone or email within 5 calender days (120 hours) of any damage, inoperability or shipping discrepancy. Failure to notify us within 5 calendar days of shipping damage, functionally defective product or order discrepancy will indicate your acceptance of the order as complete and satisfactory. After the 5 calendar day (120 hours from time of delivery) free replacement privilege has expired any functionally defective or damaged product repair must be completed by the manufacturer, warranty issuer or carrier. All orders are shipped insured. If your insured vacuum is damaged in transit contact Vacdepot and speak with our customer service department before you contact the carrier (UPS). We will take care of the reshipment and return for you with the carrier. Damaged or defective items will be replaced or repaired at Vacdepot's discretion. Cosmetic blemishes or imperfections, finish changes from normal shipment/handling and small dents or dings that do not effect operation, performance or use of the products are not eligible for exchange. If you request a refund instead of free replacement for damaged or defective items a 20% restocking fee and the appropriate repair fee will be charged.
Address & Delivery
Our shipping cost is incurred once your order leaves our warehouse and shipping fees, invoiced or not, are non-refundable. Address corrections to items already picked up by UPS are billed at $5.00 per package. If you need to change the delivery address of a package already in transit call Vacdepot Customer Service at 888-822-8863 for assistance. Packages returned by the carrier as undeliverable will be charged a 20% restocking fee.
Open-Box Buys & Special Orders
Due to their unique status and pricing our normal sales and return policy does not apply to items marked Open-Box Buys or to special order items you request. Open-Box Buys and Special Order items can only be ordered by telephone and can not be ordered on-line. Our Open-Box Buys and Special Order sales policy ensures you will always purchase a working item, or the problem will be fixed.
All Open-Box Buy items are tested and guaranteed fully functional. Any item that does not work correctly upon arrival is subject to repair, replacement or refund at our sole discretion providing vacdepot.com is notified of the defect within 5 calendar days (120 hours) of receipt. Open-Box Buys are listed only on the Open-Box Buys section of our website and are non-refundable. Each Open-Box Buy item will have the guarantee listed in the item's detail.
Closeouts
Closeout items are listed in the special CLOSEOUTS category along side of our regular offerings and are clearly marked as Closeout inventory. These items are factory new products with limited availability. Closeout units enjoy that same 30 day return privilege as our regular sale items although the product's guarantee may vary from its non-closeout counterpart - please check the item's description for guarantee details. Closeout items may be purchased on-line and enjoy the same sales terms as new units.
Secure Order Guarantee
We guarantee that your credit card information will be safe when you place an order at https://www.vacdepot.com
Our Secure Order Guarantee means that you'll never have to pay any money related to unauthorized charges to your credit card account, if those charges result from a transaction at Vacdepot. You're always protected when you shop at Vacdepot. Since Vacdepot began offering its products on the Internet in 1995 there has never been a case of fraud reported by one of our customers as a result of credit card purchases made here. No customer of ours has ever lost any money due to fraud as a result of credit card purchases made from us. In addition we have not ever and will never sell, rent, give or trade your personal information to anyone. We hate spam too and will never send you unsolicited emails or allow any of our partners to do so.
Here's how the guarantee works: If you're ever a victim of credit card fraud, the Fair Credit Act limits your liability to no more than $50 from fraudulent charges to your account (some credit cards have $0 liability when shopping on-line). With the Vacdepot Secure Order Guarantee we will reimburse you for any amount up to $50 billed to you by your credit card company for unauthorized charges to your account, if those charges result from an order you've placed on the Vacdepot secure server. For this protection you must promptly notify your credit card company of any fraudulent charges and follow the procedures for doing so as outlined in your credit card agreement. Your credit card is safe at Vacdepot, guaranteed.
On-Line Ordering
To order on-line you browse to the item's detail and in the upper right hand corner of the webpage you can specify the quantity needed and adjust any options available then click on Add-To-Cart. On-line ordering is available 24 hours a day, seven days a week. Ordering on-line places information directly into our database and speeds order processing. On-line orders are secured through a GeoTrust (formerly EquiFax) identity verified SSL (Secured Sockets Layer) server and is the most secure means of purchasing by any payment method.
Phone In Orders
Orders, sales & product questions and customer service can also be completed by phone with our office at 888-822-8863 during the hours of
8:30am - 3:30pm CST, Monday - Friday. Vacdepot customer service is often quite busy on most all of Monday and during each day's early morning hours. If you reach our voicemail during peak busy hours please do leave a message and we will return your call the same business day, usually within an hour or less. If you need to have Vacdepot contact you after hours please use the Ask Vacdepot form to have us call you back.
